MANAGED IT & SUPPORTS

Technology permeates practically every aspect of our professional and private lives.It can quickly become so embedded that we don’t know how we functioned without it. When our smartphones fail, we rush to find a replacement. If the internet goes down, work stops or at least slows.

A lapse in technology availability in our personal lives is inconvenient; in business, it can be catastrophic. When technology fails or is disrupted, companies scramble to find solutions. If you have in-house IT, you look to them for answers.However, without internal IT support, organizations are stuck trying to find someone with the expertise to bring their systems back online.Fortunately, companies that use MSPs don’t have to worry about finding IT support in the middle of a crisis.

Another term for businesses that offer IT support is managed service providers (MSPs). MSPs deliver technical services through continuous management, maintenance, and support of technology. The services may be performed at a client’s location, at a data center, or in the cloud.A precise IT support definition depends on the service agreement between the MSP and the customer.